Delivery / Returns / Exchanges

DELIVERY (SHIPPING)

  • Purchase under A$50 in Australia: A$11.5
  • Purchase over A$50 in Australia: FREE
  • International Shipping (any country outside Australia): A$20

DUTIES & TAXES for INTERNATIONAL SHIPPING

  • Any associated duties and taxes by international customs is the responsibility of you the customer, not Aroma Moon Noosa.

RETURNS/EXCHANGES

  1. You can return or exchange damaged products by emailing us at info@aromamoon-noosa.com within 7 days of your order.
  2. Customers are responsible for return or exchange shipping (and other) fees for non-damaged products.
  3. Discounted items are final and cannot be returned or exchanged.
  4. To be eligible for a return, your item must be unused and in the same condition that you received it; in the original packaging along with your receipt of purchase.
  5. To complete your return, we require a receipt or proof of purchase and reason for exchange for us to assess.
  6. We do not issue refunds. We may exchange or issue a store credit once item is returned, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
  7. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aromamoon-noosa.com.
  8. If you are shipping an item over A$75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  9. To initiate a return or exchange, or if you have any questions, email us.

CONTACT ADDRESS

info@aromamoon-noosa.com

 

PLEASE REFER TO OUR TERMS & CONDITIONS, PRIVACY POLICY, REFUND POLICY AND SHIPPING POLICY FOR A FULL BREAK DOWN OF PROCEDURES AT CHECKOUT PAGE.